Frequently Asked Questions

There’s no set minimum – you can book us anytime! That said, we do get booked up fast, so the earlier you can secure your date, the better. Got a last-minute event? It’s always worth checking in – we sometimes have cancellations and might just be able to squeeze you in!

Yes – we ask for a £100 deposit to lock in your date on our calendar. The remaining balance is due 24 hours before your event kicks off.

Yes! We offer Klarna as a way to spread the cost of your event booking, this will be available once you receive your payment link after booking.

Extras must be added as soon as possible – ideally when you first book or shortly after. We cover events all across the North West, so we need time to make sure everything’s prepped and packed. If you leave it until the day before, we might not have the kit available. So please don’t leave it late – it’s the only way we can guarantee you’ll get exactly what you want!

To secure your booking, a non-refundable deposit of £100 is required. This reserves your date in our diary.

• From the day your booking is confirmed, you have 14 days to cancel and get your deposit back, if your event is more than 14 days away.

• If your event is within 14 days of booking confirmation, full payment is due immediately, and the booking is non-refundable.

After the 14-day cancellation window:

• Cancellations made more than 30 days before the event lose only the deposit.

• Cancellations made 14 to 30 days before the event pay 50% of the total fee (including deposit).

• Cancellations made less than 14 days before the event pay 100% of the total fee.

If you need to reschedule, we’ll always try to help.

Your booking fee covers everything you’d expect – setup time, travel within our local area, and any technical requirements. If your event is outside our usual patch, there may be extra costs for travel or accommodation – but don’t worry, we’ll chat through all of that with you during the booking process.

Fancy keeping the party going on the night? As long as we’re available, you can extend the fun with an hourly overtime fee – this will be listed in your booking details so there are no surprises. Overtime can be paid during the event via contactless or card. Easy!

We aim to arrive at the venue at least an hour and a half before your party starts. This gives us enough time to set up, run sound checks, program lighting, and complete all necessary safety checks.

We can work with both large and small stages or areas. Ideally, for our full setup and the best lighting effect, we need a space at least 4 metres wide, 2 metres deep, and 3 metres high.

If your available space is smaller, we can still make it work by adjusting our setup. However, to get the full experience you’re paying for, we require an area of at least 4m wide, 2m deep, and 3m high.

Maybe, but you’ll have to ask at the bar. It’s probably behind you.

Of course! Just get this list across to us ahead of the event and we’ll either push those songs into the list, or banish them from our systems ahead of time 😉

We do sometimes play requests, depending on the event and what’s happening at the time. We’re not a jukebox, we have the experience to know exactly when and how songs should be played. While we’re happy to take requests, we can’t guarantee they’ll be played. Chances are, they’re already planned anyway.

Yep, absolutely. There’s nothing worse than trying to have a conversation with someone during dinner and you have to shout. So not only do we play at a lower volume, but we also adjust our DSP (Digital Signal Processor) to dampen any frequencies that would clash with conversation. We also control our lighting to so they’re not so bright and invasive.

Yes, for speeches we provide microphones. Generally, announcements about the party (i.e. time for pictures, food is now available) are made by our team, but you are able to do this as long as you let us know ahead of time.

Absolutely not. Playing directly from Spotify in a commercial setting is illegal.

Generally, no. We take our audio quality very seriously, it’s a big part of our brand and what we offer, so it’s not something we compromise on.

We don’t use traditional smoke machines, but we do use haze to enhance our light show. Your venue must agree to this, as haze is a key part of our experience and something we won’t compromise on.

Our haze is water-based, won’t trigger smoke alarms, and is safe for breathing, including for people with asthma.

For the full experience, we need the lighting around our setup to be quite low. This is key to our show and something we won’t compromise on.

If your venue can’t dim or turn off house lights, it’s usually because they don’t have proper emergency exit lighting, the right insurance, or the necessary training in place. If that’s the case, it’s probably not a venue we can work with.

Please make sure your venue can meet this requirement so you get the full experience you’re paying for.

Generally yes. We maintain a queue of singers in first-come-first-served order. However, in instances where a person will put in multiple requests, we will rearrange this list to ensure everyone gets a chance to be a star!

We’ve invested in developing our own software that can record, process and upload the songs within minutes automatically. So they’re usually received within a couple of minutes after the singer has been on stage.

We’re always there to encourage participation, and boost peoples confidence. But we’ll never push anyone. Our hosts will cheer people on, and if they’re feeling like they need someone to sing along with them to help, our host is more than happy to oblige.

Absolutely!

Isn’t that what karaoke is about? Our hosts will still applaud, cheer and “wooooo!” – It’s all about providing friendly and encouraging atmospheres.

We don’t have a hard limit, but we do try and maintain a good selection of singers across the board, otherwise it just turns into a concert for that one guest that can’t get enough. So we rearrange the list of singers, and we’ll even sing a couple ourselves.

Yep, we can do this. The singer just needs to let us know if they need it changing.

Confetti Cannons and Cold Sparks are incredibly versatile and can be used whenever you see fit. Cold Sparks are best used for big entrances, or to punctuate a big moment, or even a high energy part of a song. Confetti Cannons are best used over a crowd on the dancefloor, during a big moment.

Yes, they are incredibly safe. The sparks are cold to the touch, and are not a pyrotechnic device.

We’ll create special QR codes that your guests can scan during the event. This asks them to enter their email/phone number and their name. After that, they can take and upload pictures directly to the album. As the event organiser, you can open your special link at any time and see the pictures streaming in. You can download pictures at any time, or share them directly to social media at any point.

Light up letters are powered by a low voltage power supply that is plugged into the mains. We’ll take care of all of that though, there’s no need to worry about it.

We’ve been around since 1999, previously known as “Showstar Entertainment”. We’ve been known as Starbeat since 2024.

Yes we do, we have full public liability insurances in place.

The best place to find these is on our Google Business page which can be found by clicking here